This guidance provides an overview of technology's supporting role, identifies the challenges faced by health and human service leaders to build horizontally integrated and interoperable eligibility determination systems, as well as enterprise-wide Service Oriented Architectures capable of linking disparate databases from various agencies that serve the same clients, and discusses recent federal policy opportunities that can be used to effectively leverage technology to ensure that the desired outcomes are achieved.
While the subject of this guidance is "technology," it is not intended solely for IT leaders or staff. All too often, "IT issues" are labeled as something not for general consumption by governors' budget and policy staffs, commissioners/secretaries of departments or agency heads. The purpose of this paper is not to discuss the "boxes and wires" that typically constitute the grist of an IT discussion. Rather, this paper is intended primarily for those decision-makers and their advisors just mentioned who influence key policy and operational choices during today's atmosphere of having to make difficult choices based on budget realities. It provides background information on unique opportunities to leverage important, but time-limited, funding opportunities to build enterprise-wide solutions that transcend the organizational silos of the past that have prevented all of us from having the most complete picture possible of clients served by both health and human service programs. It is vitally important that the outcomes that are critical to integrated program service delivery and processes to ensure delivery should drive all technology modernization efforts.
Last Updated: 12/12/2016